I logged into my Citi Dividend credit card account the other day only to find out that they’ve put a freeze on my account.  Usually when this happens it’s because I’ve made a purchase that is “out of character” based on my historical transactions.  For instance when I went overseas and charged hotel rooms to my credit card.

This time though, the company says they have evidence that my credit card security has been breached, and they’ve reduced access to the account, and taken the liberty of issuing me new cards.  A phone call to Citi Cards revealed that I’m not alone.  It’s not clear how many accounts were affected, but the Citi customer service rep I talked to indicated it was in the hundreds of thousands.

While I appreciate Mastercard proactively resolving this problem, I’m a little peeved that it took almost a year to discover the fraud.  Needless to say, changing all my billing information to utility companies has been fairly straight forward, with the exception of the electric company.  Evidently I can’t change the billing information until after the next billing cycle.  Interesting considering that the account number they have on hand has been closed.

Credit Cards credit card, fraud