It’s All Just Dollars and Cents
December 9th, 2006 by Grant in: GeneralI used to think that mortgage lenders where behind our current debt problems in America, but after listening to a taped call to Verizon Wireless customer service, maybe mortgage lenders are taking advantage of a lack of basic math skills.
To set the scene, a guy named George Vaccaro went to Canada and used his cell phone to transfer data. He has an unlimited usage plan in the U.S., but Verizon charges him 0.002 cents per kilobyte when he transfers data in Canada. Unfortunately, Verizon charged him 0.002 dollars on his phone bill.
George called up Verizon to clear a simple math error which ended up costing him $71 and change. Evidently the people he talked to at Verizon could rationalize the difference between 0.002 cents and 0.002 dollars.
Even a Verizon manager who has held his managerial position for a year and a half could not understand the difference between units.
After listening to the audio for a while, I was so embarrassed for the Verizon guy that I had to quit listening. I’m also a little leery of my Verizon bill now too!
Listen to the audio here.
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December 10th, 2006 at 2:02 pm
How embarassing! But like you, it doesn’t surprise me what so ever.
BT
December 10th, 2006 at 2:04 pm
I can understand how a guy might have a brain fart and make this bone head mistake, but it sounds like George talked with a few different people and they just didn’t get it.
What does it say about our employment system that these guys get hired in upper level positions that can’t differentiate between the different units of currency? And they deal with money and numbers every day!
January 9th, 2007 at 10:04 am
Incredible! I admire George’s restraint in dealing with those morons at Verizon. They need to send all their employees to the local elementary school for remedial math.
January 23rd, 2007 at 8:04 pm
George,
My friend you are going about this all wrong. Get a list of all the local News/Radio stations in your city, including newspapers. Threaten to c.c.:
to all of them your example of Verizon’s inability to hire competent management professionals with the basic skills a teenager needs to pass the FCAT in order to graduate from high school. Yet they are willing to permit this individual to manage the Customer Resolution Department of a multimillion dollar corporation.
You’ll get it fixed pronto!!
You got to talk to them in the only language they understand…….Lost revenue! Money!!! Green backs, Mula, etc.