My frustration with Comcast cable continues.  I’ve been having intermittent internet outages for the last week and a half.  Service comes and goes, seemingly at the time of highest demand: after work and through the evening.

After talking with customer service several times (and buying a brand new modem to replace my 8 year old box), it was decided that the problem may actually lie on Comcast’s side of the fence.  Imagine that!

The representative gave me a list of times that I could schedule a service technician.  To my surprise, most of the times were during the week, and required a block of about 5 hours for me to be home to give the technician permission to walk through my back yard to the cable box.

I told them that if they were willing to pay my salary for the time required to be away from work, I’d be here whenever they wanted.  They declined.

Last night was the last straw.  I told them I wanted the problem fixed by 5pm today, or they had my permission to disconnect my overpriced service at 8am Monday morning.  Evidently money talks, as the service is back up and running; for now.

Ever since Comcast upped my monthly bill past $100 per month for basic (not even digital) cable and basic internet, I’ve had nothing but animosity for their business.

The practice of asking people to be home all day to meet a service technician is unacceptable.

On top of it all, Comcast sent me a form letter apologizing for the outages in my area, and offered to give me free digital cable for six months: a $25 per month value.  That’s nice and all, but why would I want additional services when the service I already have is mediocre at best?  What I really want is my money back!

If Comcast is going to keep my business, they’re going to have to work a little harder.

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