Getting the Most Mileage Out of a Complaint
August 15th, 2006 by Grant in: GeneralI’ve got a new problem in my house (not my rental, but my primary residence). It seems the windows the builder chose are not the greatest, and I’ve got condensation forming between the panes of at least two windows. What irritates me is that the house is not even 5 years old.
While it doesn’t bother me too much, I can’t help but think how much the insulating factor has gone down, not to mention it’s another flaw that will be present when we sell our house.
Unfortunately, it will take some digging to find out the manufacturer of the windows, as the ID labels have been peeled off the sash.
When I had a problem with some broken panes in my rental property, all I did was call the manufacturer and found out they were under warranty, even though I didn’t purchase or install the windows. Simonton Windows was a great company to work with, and I had replacement sash’s Fed Ex’d to me at no cost, they fit perfectly, and they had all the records for the windows in the house.
If I can’t get anywhere with the company whose windows I have in my house, I did find a good site catering to those people with consumer complaints, and they even offer up sample letters. ComsumerAction.gov was designed by consumer advocates at the U.S. government’s Federal Citizen Information Center. While there’s no guarantee you’ll find a resolution to your problem, the site offer some advice to better your chances.
Does anyone have experience with window manufacturers?
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August 24th, 2006 at 7:36 am
I’ve worked with Simonton windows in the past and have had real good luck. I’ve had a few seal failures in them though, which sounds like what you’re encountering.
Great customer service makes up for a few lemons IMO. V-V
August 26th, 2006 at 8:51 am
Yep, I think I’ve got seal failures, V-V. The problem is that I don’t know who made the windows. If they’re Simonton, I’d feel pretty good about my chances for replacement…
Grant